Have you ever tried to get help from one of the
web-companies we seem to be increasingly dealing with – only to discover the
response is totally disconnected from the problem?

It seems to be happening more and more lately. Something goes
wrong in their automated systems at the server-side end (their doing), leaving
you frustrated and unable to resolve an issue. You get hold of the company,
only to get a form-style reply back from a service desk operator which assumes
you simply don’t know how their system works, or the fault’s at your end.

I’ve had that a few times with my ISP. I’ve suddenly lost
internet connection – boom! Dead! Every time, I’ve got hold of my supplier, and
been informed that if the fault is in my home phone wiring, I’ll have to pay
some swingeing rate per hour…